Terms and Conditions
Return & Exchange Policy
Returns
Goods purchased from www.sparklebyqa.com may only be returned or exchanged if they have a defect attributable to Sparkle by QA and meet these terms and conditions. The item must be in its original condition—new, unused, unworn and unwashed—and sent back within 3 days of delivery.
Every Sparkle by QA piece undergoes a quality check before dispatch. If you receive a faulty or damaged product, please email orders@sparklebyqa.com. Attaching clear photographs will help us review your request more quickly.
How to Return
You must notify us within 3 days of delivery. Email orders@sparklebyqa.com or message @sparklebyqa on Instagram with your order number, a photograph of the purchased piece, and photographs showing the fault or the reason for your return or exchange request.
You will hear from us within 24 hours of receiving your message. Please wait for our return approval before shipping the piece back to us.
Please ensure the product is in its original condition, with intact packaging and its price tag attached. Items showing signs of wear or previous use are not eligible for return. All original invoices must be returned with the product. Sparkle by QA reserves the right to inspect the product before processing a return.
Please Note
Sparkle by QA does not accept returns sent without prior communication and approval. All returned items must be properly packaged with the relevant invoices enclosed.
All limited-edition, discounted and brand-collaboration products are final sale and are not eligible for returns or exchanges. Orders purchased at a discount cannot be exchanged or refunded.
Refunds
We do not offer refunds for goods sold on www.sparklebyqa.com except where a product is defective due to Sparkle by QA and we are unable to replace it. Sparkle by QA reserves the right to inspect the returned product and replace a confirmed defective item.
If we cannot replace the defective product, we will refund the payment within 14 working days of receiving the returned garment. Approved refunds will be credited to the account or payment method used for the original purchase.
Cancellation Policy
Once an order has been placed, we do not offer cancellations or exchanges, except for approved defective-product requests under the policy above.
Shipping Policy
We ship worldwide via DHL and Aramex.
Shipping Time
Shipping normally takes 3–7 working days. During peak seasons, it may take 3–21 working days.
For questions about shipping times, please email orders@sparklebyqa.com. We will respond within 24 hours.